Notice: Change in Delivery of Support
Beginning on June 1, 2015, our complimentary technical support for PCoIP products will be delivered through the new PCoIP Community Forum. The Forum will be the new conduit for customers without support service agreements to post their technical support questions. Teradici's support team will moderate forum discussions.

Welcome to Teradici's Support Site. A comprehensive resource center for information on Teradici PCoIP® protocol, products and solutions is available here via browse or search. Supported web browsers include: Firefox 3+, Internet Explorer 8.0, 9.0 & 10.0. Chrome is not currently supported. Sign-in for full site access.

SUPPORT NOTICE: Upcoming changes to complimentary support beginning on June 1st - find out more >>

SUPPORT NOTICE: July 1st is Canada's Birthday (148 years old) a statutory holiday. Complimentary support may be delayed or deferred until after the holiday.

Important Tera1 Firmware Lifecycle Notice

  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.
  • DownloadsBrowse our library of downloads and files.
  • Submit a TicketSubmit a trouble ticket to our service representatives. You can track the status of your ticket in My Support.
  • Discussion ForumEngage in discussions with service representatives and other customers.
  • Contact UsFind out how to contact a service representative.
  • Submit FeedbackTell us what you think of our online support and how we can improve it.
  1. My Recent Topics
  2. You do not currently have any "My Recent Topic" information. You will see your most recent viewed topics when you begin to browse the Knowledgebase