Support Center

Welcome to Teradici's Support Site. A comprehensive resource center for information on Teradici's PCoIP® protocol, products and solutions is available here via browse or search. Supported web browsers include: Microsoft Internet Explorer (version 7 or higher) / Microsoft Edge / Mozilla Firefox / Google Chrome / Safari
for full site access.

NOTICE: Monday February 8th is a holiday in British Columbia, Canada. Responses to complimentary support issues may be deferred or delayed until after the holiday.

PLEASE READ >> Having trouble creating a support site account?

NEW RELEASE: PCoIP Management Console 2.1.0 - Release Details >>

FIRMWARE UPDATE: Tera2 Zero Client firmware 5.0.2 maintenance update - Release Details >>

  • Management Console Webinar Series
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  • The New PCoIP SW Client
  • Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.
  • DownloadsBrowse our library of downloads and files.
  • Submit a TicketSubmit a trouble ticket to our service representatives. You can track the status of your ticket in My Support.
  • Discussion ForumEngage in discussions with service representatives and other customers.
  • Contact UsFind out how to contact a service representative.
  • Submit FeedbackTell us what you think of our online support and how we can improve it.
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