What do the session connection failure codes mean? (15134-1382)
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What do the session connection failure codes mean? (15134-1382)

Answer:

Session connection error messages--such as "Unable to connect (0x1000). Please contact your IT administrator."--are described below. 

0x1000: Session lost.

  • Something interrupted the PCoIP connection so the session ended (i.e. no PCoIP data being received).

0x1001: Session refused by the host – the host does not accept this client.

  • A session is already in progress with the host.
  • Resources to open a session are unavailable on the host.
  • The PCoIP remote workstation card (host card) doesn't have the Accept Any Peer option checked, and the client’s MAC address doesn't match what the host is configured to accept.

0x1002: Session timeout – the client tried to contact the host but could not reach it.

Example event log:  2015-05-05T13:39:19Z> LVL:2 RC:   0        MGMT_SYS :Session unavailable reason: 0x00001002

  • Incorrect encryption settings on the zero client.
  • This error can also arise when connecting a zero client to a host card running incompatible firmware. 
  • Host did not respond to the open session request.

0x1003: SSL handshake failed – the client and host could not establish the SSL/TLS connection to negotiate the session.

  • This is typically because one is configured for Suite B Session Negotiation and the other is not. They're mismatched.

      Example event log: 2015-05-05T13:39:19Z> LVL:2 RC:   0        MGMT_SYS :Session unavailable reason: 0x00001003



 See Also:

What do the PCoIP server log disconnect codes mean? (15134-872)

Firmware: 4.x and newer

Keywords: error message code, connection fail

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Topic Information
  • Topic #: 15134-1382
  • Date Created: 01/02/2013
  • Last Modified Since: 05/11/2015
  • Viewed: 7983