Why do I get a gray screen when connecting from the Teradici PCoIP Software Client to a Remote Workstation Card? (15134-2549)
Important: If you are unable to access the sign-in link or if the page navigation seems broken, force refresh your browser's cache. From Windows and Linux browsers, use Ctrl+F5. From Mac browsers, use +Shift+R.

Why do I get a gray screen when connecting from the Teradici PCoIP Software Client to a Remote Workstation Card? (15134-2549)

Answer:

To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP remote workstation card (host card) installed:

  • The host card should be running PCoIP firmware 4.5.1 or newer.

  • The host card should have the Host Driver Function enabled.

  • The host card should have Monitor Emulation enabled.

  • If you require audio, ensure that Audio is enabled.

  • Install PCoIP Host Software for Windows 4.2.2 (current release).  OR

  • If using Linux, install PCoIP Host Software for Linux 4.5.0 or newer.

There are settings within the PCoIP Host Software that are network dependent (LAN vs WAN).

Note: Please make a record of the MAC address and/or IP address of the host card.

For specific settings please refer to the following documentation:

Products: PCoIP host card,PCoIP Host Software, PCoIP Software Clients

Release Version:

Firmware: 4.5.1
PCoIP Software Clients: 1.4
PCoIP Host Software: 4.2.2

Keywords: grey screen, gray screen, blank screen, no display

Rating:Rating of 5 Stars1 Votes
Was this answer helpful?YesNo

Knowledge Base

Topic Information
  • Topic #: 15134-2549
  • Date Created: 01/26/2015
  • Last Modified Since: 01/01/2018
  • Viewed: 1643