To resolve this issue, please make sure that you have the following installed and set correctly on the host PC/workstation - i.e. a computer with a PCoIP remote workstation card (host card) installed:
The host card should be running PCoIP firmware 4.5.1 or newer.
The host card should have the Host Driver Function enabled.
The host card should have Monitor Emulation enabled.
If you require audio, ensure that Audio is enabled.
Install PCoIP Host Software for Windows 4.2.2 (current release). OR
If using Linux, install PCoIP Host Software for Linux 4.5.0 or newer.
There are settings within the PCoIP Host Software that are network dependent (LAN vs WAN).
Note: Please make a record of the MAC address and/or IP address of the host card.
For specific settings please refer to the following documentation:
Products: PCoIP host card,PCoIP Host Software, PCoIP Software Clients
PCoIP Software Clients: 1.4
PCoIP Host Software: 4.2.2
Keywords: grey screen, gray screen, blank screen, no display